Terms and Conditions

These general terms and conditions (the “Terms”) govern the relationship between the operator of the VIP LIVING houseboat and the customer (the “Client”) in cases where no separate bilateral contract has been concluded between them.

Operator: LoFi clothin s.r.o., company number (IČO) 29021804, VAT ID CZ29021804, Za zámečkem 744/9, Jinonice, 158 00 Prague 5, Czech Republic · trading as VIPLIVING · Orthodocks Yacht Club, Císařská louka, Prague 5 – Smíchov · booking@vipliving.cz · +420 737 466 586

I. BOOKING OF SERVICES

1. A cruise or overnight stay on the VIP LIVING houseboat may be booked online via the reservation form at www.vipliving.cz, by e-mail, by phone, or through other websites offering these services.
2. An online reservation becomes binding upon successful payment of the deposit. The scope and prices of the agreed services are set out bindingly in the booking confirmation sent to the Client’s e-mail.
3. The description of services and prices in the booking confirmation is decisive for the agreed scope.

II. BINDING RESERVATION AND DEPOSIT

1. A binding reservation means the operator’s commitment to reserve the agreed date and services for the Client, and the Client’s commitment to use that reservation on the agreed date, or otherwise to pay a cancellation fee if the reservation is cancelled or only partly used.
2. When making an online reservation, the Client pays a deposit of 50% of the experience price; any booked extras are paid in full upfront by payment card through the secure Stripe payment gateway. The reservation becomes binding once this deposit is credited.
3. The remaining balance is payable no later than on the day of the event, by bank transfer (including the QR payment provided in the confirmation) or in cash on board.

III. CANCELLATION TERMS

1. Cancellation fees represent compensation for damage incurred by the operator due to cancellation of a binding reservation and amount to:
   • cancellation more than 14 days before the date – 0% (the deposit is refunded in full);
   • cancellation 14 days or fewer before the date – 100% of the deposit (the deposit is forfeited).
2. Cancellation must be notified in writing to booking@vipliving.cz. Any refundable part of the deposit will be returned within 7 days of receiving the notice, using the same method by which the deposit was paid.
3. If the Client fails to appear for the booked service without prior cancellation, the reservation is deemed cancelled on the day of the event and the deposit is forfeited in full.

IV. PAYMENT TERMS

1. The deposit is paid online by card (Stripe). The balance may be paid by bank transfer or in cash on board pursuant to Art. II(3).
2. Bank details for the balance or transfer payment:
   • Account number (CZ): 2800824314/2010
   • IBAN: CZ24 2010 0000 0028 0082 4314 · SWIFT/BIC: FIOBCZPPXXX
   • Please use the reservation number from the confirmation e-mail as the payment reference.
3. Prices include any local accommodation fee as set by the generally binding decree of the City of Prague, where applicable.

V. REFUNDABLE SECURITY DEPOSIT (OVERNIGHT STAYS ONLY)

1. For the PREMIUM service, the Client places a refundable security deposit of CZK 10,000, by bank transfer before arrival or in cash at check-in. For the WINTER service, a security deposit of the same amount is required only for arrivals from 23 December to 1 January; no security deposit is required for other dates.
2. The security deposit secures any damage to the houseboat or its equipment. If no damage occurs, the operator returns the deposit to the Client, usually on the day following the end of the stay.
3. No security deposit is required for cruises without an overnight stay.

VI. RIGHTS AND OBLIGATIONS OF THE CLIENT

1. The Client is entitled to ordinary use of the rented premises and the houseboat’s equipment, and to ordinary service. The Client exercises these rights in accordance with the boat rules and the instructions of the captain or crew.
2. The maximum number of persons on board is 11; overnight stays are for a maximum of 4 persons.
3. The Client may claim defects in the services without undue delay, ideally on the spot, so that immediate remedy can be arranged.
4. The Client is liable for any damage caused by the Client or by persons using the operator’s services with the Client’s knowledge. Such damage may be settled from the security deposit; if the damage exceeds the deposit, the Client pays the difference.
5. The Client must pay the agreed price, including any additional costs for special services requested, no later than on the day of the event.

VII. RIGHTS AND OBLIGATIONS OF THE OPERATOR

1. The operator must provide the agreed services to a standard corresponding to their quality.
2. The operator is entitled to invoice its services on an ongoing basis.
3. The operator reserves the right to change or cancel a cruise due to adverse weather, water levels, or other circumstances preventing safe operation. In such cases the operator offers the Client an alternative date or refunds the deposit paid in full.

VIII. GIFT VOUCHERS

1. A gift voucher bought online at www.vipliving.cz is a voucher for the specific experience stated on it (for example a 3-hour cruise), not for a sum of money. The buyer receives the voucher by e-mail as a PDF with a unique code.
2. The voucher is valid for 12 months from the day of payment; the expiry date is stated on the voucher. An unredeemed voucher expires without compensation after its validity ends.
3. The voucher is redeemed with its code in the online booking at www.vipliving.cz (in the booking summary, field “Discount code or voucher”), at least 24 hours before the start of the experience and subject to availability. The voucher can be redeemed once, for one booking of the experience stated on it.
4. The voucher is valid on any day of the week, public holidays included, during the season in which the experience is offered; nothing extra is paid for a weekend date or a public holiday.
5. The voucher covers the price of the experience. Extras and, for overnight stays, the refundable security deposit under Article V are paid separately by the Client.
6. The voucher is transferable: anyone who enters its code may redeem it.
7. A consumer may withdraw from a voucher purchase concluded online without giving a reason within 14 days of the purchase. To meet the deadline it is enough to send a clear statement before it expires, for example by e-mail to booking@vipliving.cz, ideally with the order number (GV-…). The model withdrawal form in the annex to these Terms may be used but is not mandatory. The operator refunds the payment received without undue delay and no later than 14 days after receiving the withdrawal, by the same method it was paid, and invalidates the voucher. If the voucher has already been redeemed, the loss of the right of withdrawal and the settlement of what has been provided are governed by law.
8. Once the voucher has been redeemed, the resulting booking is subject to the cancellation terms under Article III.
9. Gift vouchers issued in printed form outside online sales are valid for the period stated on them.

IX. CHANGES TO SERVICES

1. The range of services of the VIP LIVING houseboat may change during the year. The Client follows the current offer.
2. The operator provides no financial compensation for booked services not used, or for changes to booked services during the event (accommodation, captain, etc.).

X. PERSONAL DATA PROTECTION

1. The operator processes the Client’s personal data provided in the reservation solely for the purpose of concluding and performing the contractual relationship, in accordance with the GDPR. Payment data is processed exclusively by the Stripe payment gateway; the operator has no access to payment card numbers.
2. Details on the processing of personal data are set out in the Cookies & Privacy document.

XI. FINAL PROVISIONS

1. These Terms take effect on 15 October 2026 and replace the previous version effective from 23 September 2026. Individual deviations may be agreed only in writing. In the event of any discrepancy between language versions, the Czech version prevails.

ANNEX: MODEL WITHDRAWAL FORM

(Complete and return this form only if you wish to withdraw from a gift voucher purchase concluded online.)

To: LoFi clothin s.r.o., Za zámečkem 744/9, Jinonice, 158 00 Prague 5, Czech Republic, e-mail booking@vipliving.cz

I hereby give notice that I withdraw from my contract for the purchase of the following gift voucher:

• order number (GV-…):
• experience stated on the voucher:
• voucher code, if known:
• date of order:
• name of the consumer:
• e-mail used for the order:
• address of the consumer:

Date:

Signature of the consumer (only if this form is sent on paper):